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Terms and Conditions

Wholesale Terms & Conditions

Attention Dealer: In order to ensure a successful relationship with Canada Kitchens, we ask you to review the following outline of our policy as part of your account. PLEASE READ the following carefully, initial each page and sign below to indicate your understanding of our terms and agreements. This form shall be attached to your account and will automatically be binding with every order. Thank you in advance for your assistance and cooperation with this effort.

  1. Dealer Responsibilities: Dealers are responsible for ensuring all measurements, materials, quantities, etc., are accurate to fit their own projects. All orders through a dealer’s account will be assumed as self-installation. Canada Kitchens does not offer/provide installation to projects ordered through a dealers account.
  2. Products: All products are subject to availability and all pricing is subject to change. Actual wood stains or paint colours may vary from what you see electronically and in product materials. In addition, the natural characteristics of wood lend themselves to colour variations. This is also true when finishes are applied. Product information, availability, prices and/or specifications are subject to change without notice. Natural wood may vary in texture, colour and wood grain and exhibit subtle changes as they age. For example: Wood joints may eventually have visible cracking around the joint area and cabinet colours may darken or lighten over time. Sunlight, smoke, moisture, household cleaners and other environmental conditions may cause materials to vary from their original colour and/or to warp, split or crack. These variations are not covered under this warranty.
  3. Design services: Canada Kitchens offers design assistance on your kitchen projects. One of our design team members will assist you in creating layouts and renderings. Dealers are responsible for providing measurements and ensuring final design, quantities and materials are accurate. Canada Kitchens is not responsible for any discrepancies. Please inquire with your sales representative for design fees and processes.
  4. Payment: All orders from Canada Kitchens approved dealers will be accepted online by Visa or MasterCard. Full payment is required before processing your order. 
  5. Cancellations: Cancellations made prior to the order being picked are subject to a 10% processing fee. Cancellations made after an order is picked up from the warehouse are subject to a 25% restocking/processing fee.
  6. Returns and Replacements: Returns must be received by Canada Kitchens within 30 days of purchase. All returns must be authorized by Canada Kitchens prior to return shipment. For authorization – please send an email request to Canada Kitchens Customer Service. All items must be returned in original, unopened packaging. Qualifying returns will incur a 25% restocking fee and the credit will be made available as in-store credit only. We do not accept returns on trims, mouldings, fillers, panels or assembled cabinets. Returns cannot be made after the item(s) have been modified, cut, assembled or installed. The dealer is responsible for all return shipments. Any returned product deemed unsellable will not receive a credit.  
  7. Claims: Your representative will provide you with a claim form to fill out, please attach photos and send to customerservice@canadakitchens.ca
  8. Assembly: Assembly is available for pick up orders only, additional fees will apply. Please contact your Canada Kitchens representative for pricing on assembly.
  9. Pick Up Orders: Customers will be notified as soon as the order is ready to pick up from their representative. Lead times will vary depending on colour selection and stock location. The person responsible for picking up the order must ensure all items from the order has been loaded onto the vehicle. Please inquire with your representative on more specific lead times. Orders that have not been picked up within 5 business days of scheduled pick up will be returned to inventory. The order will then be processed as a new order and standard lead times will apply.
  10. Shipping: Applicable to out of province flat boxed orders only. All freight orders are packaged in individual boxes placed on a pallet(s) and shrink wrapped. Shipping charges must be paid for when your order is placed online and will be calculated according to location. You will receive a tracking number from your representative once the order has been picked up and shipped by the freight company. All destinations must be tractor trailer accessible. For residential deliveries the freight company will contact you 24 hours in advance to schedule the delivery (usually a 3-4 hour window). Shipping charges cover one delivery attempt. The customer is responsible for any additional shipping and handling charges for failure of delivery due to customer’s circumstances. A lift gate for residential deliveries is available upon request for most locations. The driver is only responsible for placing the pallet on the ground for residential deliveries with lift gate services. Address classifications are based on city zoning, so it is possible to have a commercial property in a residential area. In this case the delivery would be residential. A responsible party must inspect upon delivery. If items are missing or visibly damaged, please inform the driver to make a note on the packing slip or bill of lading. Please see the missing and damaged items section for instructions on how to file a claim.
  11. Shipping: Missing or Damaged Items: (including concealed damages) Claims for obvious damages or shortage can only be accepted when indicated on the bill of lading. To file a claim for damage or shortage of an item, please send an email to your Canada Kitchens representative within 5 days of receiving your order with photos and our Canada Kitchens Claim form. Upon receipt of the damage claim, our claims department will send a confirmation email and will proceed with replacements as soon as possible. Expedited shipping services are not available for replacements/parts. Canada Kitchens cannot be held responsible for any labour costs accrued during the installation of any of its products sold via any of its channels of distribution. This includes, but is not limited to items that may be flawed or have become damaged during transit. Damaged materials that have been cut, modified, assembled, installed, or drilled for hardware will not be approved for replacement.
  12. Warehouse Pick-Up: Our office will contact you to set up a pick up date. Please see below for our warehouse addresses and hours.

PLEASE NOTE: We DO NOT service pick-ups between the hours of 1:00PM to 2:00PM or 30 minutes before closing. If you wish to have delivery for your cabinets, please contact your Canada Kitchens representative to request a quotation.

Cabinet Warranty

Canada Kitchens hereby warrants that all cabinets sold by Canada Kitchens are free from defects in material and workmanship for a period of one (1) year from the date of purchase. This warranty is expressly limited to repair or replacement of the defective part at the discretion of Canada Kitchens, and does not include labour for removal or replacement. This warranty does not cover freight charges. Cabinets sold or shipped outside Canada are not covered by this warranty. This warranty is only applicable to products sold to the original purchasing customer and is non-transferrable. Any modification to the hardware structure or finish of the original consumer purchaser’s cabinetry by anyone other than those specifically authorized by Canada Kitchens to do so shall void this limited liability warranty. The product must be used exclusively for its intended purpose in order to be covered by this limited liability warranty. This limited liability warranty shall become void if the cabinets or any components or parts thereof are in any way modified, improperly installed or damaged prior to or during installation, or installed or used in other than normal residential applications.

Some replacement parts are subject to availability and may differ from original parts received. Return of defective product may require a replacement request to be issued. Repair parts or replacement parts are at the expense of Canada Kitchens but the customer shall bear all other expenses. These expenses may include, but are not limited to, cost of removal and reinstallation of product, labour expenses, etc.

Some of our cabinets feature a glazed finish. This is a hand glazing application process and there will be variation in colour and appearance from door and cabinet to cabinet.

This warranty does not extend to environmental factors, including but not limited to artificial/natural light, moisture, cleaners, smoke, etc., as these things may cause the darkening or mellowing of the cabinetry over time. This warranty does not extend to defects caused by improper handling, storage, installation, assembly or disassembly, intentional damage, product modifications, exposure to the elements including humidity which may result in warping or splitting, accidental misuse, abuse or negligence. 

Natural wood may vary in texture, colour and wood grain, and exhibit subtle change as they age. For example: wood joints may eventually have visible cracking around the joint area, and cabinet colours may darken or lighten over time. Sunlight, smoke, moisture, household cleaners and other environmental conditions may cause materials to vary from their original colour and/or to warp, split or crack. These variations are considered to be the nature of the material in relation to its environmental exposure and not covered under this warranty.

This warranty is only valid within Canada. To exercise this warranty, please submit your claim through your online account or contact Canada Kitchens at info@canadakitchens.ca. Report all your defects claimed in writing and include proof of purchase documentation.

Hardware Lifetime Warranty

This warranty applies to drawer glides and door hinges only. If glides or hinges stop working properly, Canada Kitchens will exchange the damaged glides and hinges without charge. This warranty is expressly limited to repair or replacement of the defective part at the discretion of Canada Kitchens and does not include labour for removal, replacement or shipping. This warranty does not cover any freight charges.

Maintenance

Use a soft, clean cloth dampened with warm water—if the water alone does not clean cabinets completely, mix mild dishwasher soap with the water, dry immediately with a clean soft cloth. Wood oil may also be used to keep cabinets looking pristine. To reduce warping, shifting or splitting of the wood, avoid drastic changes in temperature and keep relative humidity between 40% and 50%.

How Moisture Affects Wood

Wood is a hygroscopic material, meaning that its moisture content will fluctuate based on the relative humidity in the surrounding air. Wood is continually absorbing or releasing moisture until it reaches an equilibrium with its surroundings. Solid wood expands as it gains moisture and tends to shrink as it loses moisture and does not shrink or swell equally in all directions.

Humid Climates

In humid climates the wood will absorb the additional moisture content available in the air, causing it to expand or swell. If the cabinet doors are exposed to a significant amount of moisture for an extended period of time, this may result in permanent damage to cabinetry and joints. 

Dry Climates

In dry climates the wood will release moisture and shrink/contract. Cabinetry will shrink/contract from the dry heat supplied from home heating units, while this happens the wood is losing moisture and gaps may appear at the joints between the cabinetry pieces. Since wood moves and paint does not, the painted doors will also reveal hairline seams at the joints of the cabinetry pieces and disappear once recommended humidity levels have been restored.

What Can I Do To Help Avoid Moisture-Related Problems? 

Many of the internal environment issues that affect human comfort also contribute to a wood healthy environment. Proper climate control within the home can significantly reduce occurrence of moisture-related problems. A simple way to reduce air moisture is by covering pots while cooking, when possible. Use a dehumidifier and/or air conditioner to control excess humidity in the summer and humidifier to keep the air from becoming too dry in the winter. 

Secondary homes, even when not occupied should be maintained with proper climate control.

We recommend maintaining the Relative Humidity (RH) in your home within the range of 40% to 50% and keeping the temperature within your home between 60°F – 90°F. Our warranty does not cover damage caused by improper handling, storage, installation, assembly or disassembly, intentional damage, product modifications, exposure to the elements including humidity and drastic temperature changes which may result in warping or splitting, accidental misuse, abuse or negligence.

This warranty does not extend to defects caused by improper handling, storage, installation, assembly or disassembly, intentional damage, product modifications, exposure to the elements including humidity which may result in warping or splitting, accidental misuse, abuse or negligence